General Data Protection Regulation (GDPR)

At FİBEMED SAĞLIK TURİZMİ VE TİCARET LİMİTED ŞİRKETİ, we are committed to safeguarding your privacy and ensuring the security of your personal data. As part of our health tourism services, we collect, process, and store personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

FİBEMED SAĞLIK TURİZMİ VE TİCARET LİMİTED ŞİRKETİ acts as the data controller for the personal information collected during the provision of health tourism services.

2. Purposes of Data Processing

We collect and process your personal data for the following purposes:

-Provide and improve our services.
-Communication with you and response to enquiries.
-Personalisation of your experience on our web site.
-Facilitating your access to medical services in Turkey.
-Arranging travel and accommodation related to your medical treatment.
-Communicating with healthcare providers and coordinating your treatment plan.
-Complying with legal and regulatory requirements.

3. Types of Personal Data Collected

The types of personal data we may collect and process include, but are not limited to:

Personal identification information (name, date of birth, passport details, etc.).
Contact information (address, email, phone number).
Medical records, diagnoses, and treatment information.
Information you provide by filling in forms on our website.
Communication data, including your preferences in receiving marketing communications.
Usage data about how you use our website.
Technical data, such as your IP address, browser type, and device information.
Use of Information
4. Legal Basis for Processing

We process your personal data based on the following legal bases:

Performance of a contract: Processing is necessary for the performance of the contract between you and FİBEMED SAĞLIK TURİZMİ VE TİCARET LİMİTED ŞİRKETİ for the provision of health tourism services.
Legal obligations: Processing is necessary to comply with legal obligations to which FİBEMED SAĞLIK TURİZMİ VE TİCARET LİMİTED ŞİRKETİ is subject.

5. Data Sharing and Transfers

We may share your personal data with:

Healthcare providers and facilities involved in your treatment.
Travel agencies, accommodation providers, and other service providers necessary for organizing your trip.
Regulatory or government authorities as required by law.
Your personal data may be transferred to countries outside the European Economic Area (EEA) when necessary for the provision of services. In such cases, we ensure that adequate safeguards are in place to protect your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this notice or as required by law. After this period, your data will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal data:

Right to access: You can request access to the personal data we hold about you.
Right to rectification: You can request corrections to any inaccurate or incomplete data.
Right to erasure: You can request the deletion of your personal data under certain circumstances.
Right to restrict processing: You can request limitation on the processing of your data.
Right to data portability: You can request the transfer of your data to another controller.
Right to object: You can object to the processing of your personal data in certain situations.
8. Contact Information

For any inquiries, requests, or concerns regarding your personal data and privacy, please contact:

Phone Number:+90 (312) 557 9098

9. Changes to the Privacy Notice

We reserve the right to update this privacy notice as needed to reflect changes in our services or legal requirements. Any updates will be published on our website, and we encourage you to review this notice periodically.

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